Skip to content

Request New Safe Combination Code

If you have lost or forgotten your electronic lock code, Liberty Home Safe can help you restore access quickly and safely. We enforce strict identity verification and authorization protocols. All requests for a lost safe combination replacement require a notarized authorization form, proof of purchase, and a secure payment via credit card or check.

Download the Form

Steps for Requesting a New Combination Code

Step 1: Download & Complete the Form

Download and fill out the Authorization Form. You will need your safe’s unique serial number, which can be found on the edge of the door. 

Do not sign or date the form until you are in the presence of a notary. You will need to complete a fresh form if you sign it before visiting a notary. 

Step 2: Verify Your Ownership 

We must verify that you are the registered owner of the safe. The documentation needed for proof of purchase varies depending on when you registered your safe: 

  • If you registered your safe more than 90 days ago, your information is verified, and you do not need a receipt for proof of purchase. 
  • If you registered your safe less than 90 days ago, you must include a copy of your original purchase receipt. 
  • If you have not registered your safe and you do not have a receipt, you must submit verification from law enforcement or a licensed and bonded locksmith. 

Step 3: Have Your Form Notarized 

Take your completed, unsigned form and a valid photo ID to a certified Notary Public. You must sign and date the form in the notary’s physical presence so they can verify your identity and apply their legal stamp. 

Liberty Safe can only accept a notarized form. 

Step 4: Arrange Payment for Your Request 

A processing fee is required to perform identity verification and database lookup. The Authorization Form includes current fees and instructions for paying by check or credit card. 

Submit Your Completed Form

Submit your completed, notarized form, appropriate payment, and any required proof of ownership documentation via: 

  • Email
  • Fax: (801) 465-5941
  • Mail: Liberty Safe, Attn: Customer Service, 1199 W. Utah Ave. Payson, UT 84651 

Step 6: Allow 3-5 Business Days for Processing 

Once we receive your form, payment, and documentation, please allow 3-5 business days for our team to process your verification and securely transmit your electronic lock recovery code. 

{"statementLink":"","footerHtml":" ","consistentHelpData":[],"hideMobile":false,"hideTrigger":false,"disableBgProcess":false,"language":"en","position":"left","leadColor":"#146ff8","triggerColor":"#146ff8","triggerRadius":"50%","triggerPositionX":"right","triggerPositionY":"bottom","triggerIcon":"people","triggerSize":"medium","triggerOffsetX":20,"triggerOffsetY":20,"mobile":{"triggerSize":"small","triggerPositionX":"right","triggerPositionY":"bottom","triggerOffsetX":10,"triggerOffsetY":10,"triggerRadius":"50%"}}